Practice Policies & Patient Information

Practice Policies & Patient Information

Practice Policies

Our staff are committed to providing quality healthcare for the benefit of all of our patients. View our policies to see how this is achieved.

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Friends & Family Test


If you want to become a member of the PPG – please let the practice manager of staff know; and we can include you in our next meeting!

We can include your views and opinions even if you cannot attend meetings in person – you can join via skype, telephone, online feedback forms & email. Please let us know if you wish to join and we will find a way to accommodate you

We value your input and experience.

Contact the patient group

To provide highest quality, safe and patient centred clinically efficient and cost effective health care with compassion, dignity, respect and equality with the help of trained staff in a pleasant environment to the whole practice population through innovation and dedication.

Receptionist/admin: Click here.

Patient Information

Women can call The Freephone National Domestic Abuse Helpline, run by Refuge on 0808 2000 247 for free at any time, day or night.

The staff will offer confidential, non-judgemental information and support. talk to a doctor, health visitor or midwife.

Men can call Men’s Advice Line on 0808 8010 327 (Monday to Friday 10am to 8pm), or visit the webchat at Men’s Advice Line (Wednesday 10am to 11.30am and 2.30pm to 4pm) for non-judgemental information and support.
Men can also call ManKind on 0182 3334 244 (Monday to Friday, 10am to 4pm).

If you identify as LGBT+ you can call Galop on 0800 999 5428 for emotional and practical support. Anyone can call Karma Nirvana on 0800 5999 247 (Monday to Friday 9am to 5pm) for forced marriage and honour crimes. You can also call 020 7008 0151 to speak to the GOV.UK Forced Marriage Unit.
– I visited the GP surgery today and had a very good experience. The staff at the reception was very polite. She reminded me with a text message close to my appointment time. The doctor I saw today was very kind. He listened keenly to all my concern raised and reassured me, encouraged me to do my exercises regularly.

– Very well run practice compared to others in the area. The practice manager (Kenza) was very helpful, highly recommend

– Very helpful and polite staff. Caring nurses, receptionists and doctors.

– I was very lucky with my appointment, receptionist was pleasant, I was seen straight away Dr Murtaza was very good and very pleasant and kind. His nurse was very helpful. She made sure I was ok before I left the clinic.

– Good service, A shout out to Mohamed for ensuring all my questions were properly answered

– I’ve been with these doctors for a couple of years and have been pleased with the service so far. Receptionists are polite and the 2 doctors I have seen where both friendly and helpful. Yes, it takes a long time to get through in the morning but what do you expect in a over populated area!!

We aim to reduce the unnecessary use of non-sterile disposal gloves for patients without no infection risk.

Shocking statistics reveal that many patients do not adhere to their prescribed medication regimens, leading to extensive medicine wastage.

Reduce Medicine Wastage

Alert: Measles cases on the rise

It is important to make sure you and your family are fully vaccinated https://www.goodcarepracticenortholt.nhs.uk/measles-cases-on-the-rise/